Privacy Policy
Last Updated: January 2026
Chilli Lounge Watford ("we," "us," "our," or "Company") operates the website chilliloungewatford.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website.
Information We Collect
We collect information in the following ways:
- Personal Information: Name, email address, and other contact details you voluntarily provide through forms or inquiries.
- Technical Information: IP address, browser type, operating system, and device identifiers.
- Cookies: Persistent and session-based cookies stored on your device to enhance your experience.
- Usage Data: Pages visited, time spent on site, referral sources, and clickstream data collected through analytics tools.
- Location Data: Approximate location information derived from IP address analysis.
How We Use Information
We use collected information for the following purposes:
- Conducting analytics and monitoring website performance and user behaviour.
- Tracking affiliate commissions and marketing campaign effectiveness.
- Improving website content, functionality, and user experience.
- Processing your inquiries and responding to your requests.
- Sending promotional content and updates (with your consent).
- Detecting, preventing, and addressing fraud or technical issues.
- Complying with legal obligations and enforcing our Terms of Service.
Cookie Policy
Our website uses the following types of cookies:
- Essential Cookies: Required for website functionality and security.
- Analytics Cookies: Track user behaviour and website performance (e.g., Google Analytics).
- Marketing Cookies: Enable affiliate tracking and conversion monitoring.
- Third-Party Cookies: Set by partner sites and advertising networks.
You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect website functionality. For detailed information, visit www.allaboutcookies.org.
Third-Party Links
Our website contains links to non-UKGC regulated casinos and affiliate partners. We do not control and are not responsible for the privacy practices, content, or policies of these third-party websites. We encourage you to review the privacy policies of any linked sites before providing personal information or engaging with their services.
Your interactions with linked casinos are governed by their respective terms and privacy policies, not ours.
Your Rights
Under UK GDPR and Data Protection Act 2018, you have the following rights:
- Right of Access: Request a copy of your personal data held by us.
- Right to Rectification: Request correction of inaccurate or incomplete information.
- Right to Erasure: Request deletion of your personal data (subject to legal exceptions).
- Right to Restrict Processing: Request limitation on how we use your data.
- Right to Data Portability: Receive your data in a portable, machine-readable format.
- Right to Object: Object to processing for direct marketing or other purposes.
- Rights Related to Automated Decision-Making: Request human review of automated decisions affecting you.
To exercise any of these rights, contact us using the details provided below. We will respond to legitimate requests within 30 days.
Data Retention
We retain personal data for as long as necessary to provide our services and fulfil the purposes outlined in this Privacy Policy. Retention periods vary depending on the type of data and legal requirements:
- Analytics and usage data: typically 12-24 months.
- Affiliate tracking data: duration of affiliate relationship plus 3 years.
- Personal information: retained until you request deletion or as required by law.
- Cookies: duration specified by cookie type (see Cookie Policy).
We will delete or anonymise your data when no longer necessary, unless we are legally obligated to retain it.
Contact Us
If you have questions, concerns, or wishes to exercise your rights regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@chilliloungewatford.com
Website: chilliloungewatford.com
If you are not satisfied with our response or believe we have violated your data protection rights, you may lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Phone: 0303 123 1113
Website: www.ico.org.uk